Frequently Asked Questions
Find answers to common questions about HS Mail digital asset support, Facebook accounts, Gmail accounts, Hotmail accounts, Business Manager (BM) accounts, advertising resources, billing, refunds, delivery, and support. Can't find what you're looking for? Contact our support team.
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Most Popular Questions
Account Management
Creating an account is simple and takes just a few minutes:
- Click the "Sign Up" button in the top right corner
- Fill in your email address, name, and create a secure password
- Verify your email address by clicking the link we send you
- Complete your profile and start browsing our products
Once registered, you'll have access to your dashboard, order history, and exclusive member benefits.
Absolutely! Security is our top priority. Here's how we ensure your digital accounts (Facebook, Gmail, Hotmail, Business Manager) are secure:
- Fresh Accounts: All accounts are newly created or verified from trusted sources
- Secure Delivery: Login credentials are encrypted during transmission
- Verified Sources: We only work with trusted providers and verified account sources
- Account Verification: Each account (Facebook, Gmail, Hotmail, BM) is tested before delivery
- Privacy Protection: Your purchase information is kept confidential and secure
We recommend changing passwords after delivery and enabling two-factor authentication on all accounts (Facebook, Gmail, Hotmail, Business Manager) for maximum security.
Yes, you can update your account information anytime through your dashboard:
- Profile Information: Name, phone number, address
- Email Address: Requires verification of the new email
- Password: Use the "Change Password" option in settings
- Payment Methods: Add, remove, or update payment information
To update your information, go to Dashboard → Profile Settings and make your changes.
Two-factor authentication (2FA) adds an extra layer of security to your account:
- Go to your Dashboard → Security Settings
- Click "Enable Two-Factor Authentication"
- Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
- Enter the verification code to confirm setup
- Save your backup codes in a safe place
Recommended Apps: Google Authenticator, Microsoft Authenticator, Authy
If you forget your password, you can easily reset it:
- Click "Forgot Password" on the login page
- Enter your email address
- Check your email for a reset code
- Enter the code and create a new password
If you don't receive the reset email, check your spam folder or contact our support team for assistance.
Yes, you can delete your account at any time. However, please note:
- Permanent Action: Account deletion cannot be undone
- Data Removal: All personal data will be permanently deleted
- Purchase History: Order history will be retained for legal compliance
- Active Products: You'll lose access to purchased email accounts
To delete your account, contact our support team at help@hsmail.shop with your request.
Products & Services
Our instant delivery system is fully automated and works as follows:
- Order Placement: Complete your purchase with payment
- Automated Processing: Our system immediately processes your order
- Account Allocation: Fresh email accounts are allocated from our inventory
- Instant Delivery: Login credentials are delivered to your dashboard
- Email Notification: You receive confirmation via email
Delivery Time: Typically within 1-5 minutes after payment confirmation.
You can access your purchased accounts immediately through your dashboard.
HS Mail offers a comprehensive range of digital assets and advertising resources:
- Social Media Accounts: Facebook accounts, Business Manager (BM) accounts for advertising campaigns
- Email Accounts: Gmail accounts, Hotmail accounts, Outlook accounts for business communication
- Advertising Resources: Business Manager accounts, Facebook advertising accounts for marketing purposes
- Digital Services: Various digital assets for legitimate advertising and marketing needs
All digital accounts come with full access to platform features. Email accounts include cloud storage, calendars, and mobile sync. Social accounts provide access to platform features for legitimate advertising and marketing purposes.
Yes! All our digital accounts (Facebook, Gmail, Hotmail, BM accounts) come with comprehensive warranties and support:
- Account Warranty: Free replacement if accounts stop working within warranty period
- Quality Assurance: All accounts tested before delivery to ensure functionality
- Technical Support: Help with setup, troubleshooting, and account management
- Refund Policy: Refunds credited to account balance for defective accounts or service issues
If you experience any issues with your Facebook, Gmail, Hotmail, or Business Manager accounts, contact our support team at help@hsmail.shop for immediate assistance.
Absolutely! Our digital assets (Facebook, Gmail, Hotmail, BM accounts) are perfect for legitimate business and advertising purposes:
- Advertising & Marketing: Facebook accounts and Business Manager (BM) accounts for advertising campaigns and marketing
- Business Communication: Gmail and Hotmail accounts for professional correspondence and client communication
- Team Collaboration: Multiple accounts for different team members and departments
- Digital Asset Management: Business Manager accounts for managing advertising resources and campaigns
Important: Please ensure your usage of Facebook, Gmail, Hotmail, and Business Manager accounts complies with each platform's terms of service and all applicable laws and regulations. All accounts must be used for legitimate business and advertising purposes only.
Yes! We offer comprehensive API access for developers:
- RESTful API: Easy integration with your applications
- Real-time Access: Instant account delivery via API
- Bulk Operations: Purchase multiple accounts at once
- Account Management: Check status and manage your inventory
- Webhook Support: Real-time notifications for order updates
Documentation: Complete API documentation is available in your dashboard under "Developer Resources".
Contact our technical team for API keys and integration support.
We offer different account types to meet various needs:
- Standard Accounts: Basic email functionality, perfect for personal use
- Premium Accounts: Enhanced features, larger storage, priority support
- Business Accounts: Professional features, custom domains, team management
- Developer Accounts: API access, bulk purchasing, integration support
Each account type includes detailed specifications in the product description. Choose based on your specific requirements.
Accessing your purchased accounts is simple:
- Dashboard Access: Log into your account dashboard
- Orders Section: Navigate to "My Orders" or "Purchased Accounts"
- Account Details: Click on any order to view login credentials
- Download Option: Download credentials as a secure file
- Copy Credentials: Use the copy buttons for quick access
Security Note: Credentials are encrypted and only visible to you when logged in.
Yes! We support bulk purchases for businesses and resellers:
- Quantity Discounts: Better prices for larger orders
- Custom Packages: Tailored solutions for specific needs
- API Integration: Automated bulk ordering through API
- Dedicated Support: Priority assistance for bulk customers
For bulk orders of 50+ accounts, contact our sales team for custom pricing and packages.
Contact: help@hsmail.shop with "Bulk Order" in the subject line.
Billing & Payments
We accept a wide variety of payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Cryptocurrency: Bitcoin, Ethereum, USDT
- Bank Transfers: Wire transfers for large orders
- Local Methods: Regional payment options where available
All payments are processed securely with industry-standard encryption.
HS Mail offers a fair and transparent refund policy:
- Account Balance Refunds: All refunds are credited to your account balance (wallet), not returned to payment methods
- Defective Products: Account balance credit for non-working Facebook, Gmail, Hotmail, or BM accounts
- Service Issues: Account balance credits for technical problems on our end
- Processing Time: Refunds credited to account balance within 24-48 hours after approval
- Special Cases: Alternative refund methods may be considered only in exceptional technical circumstances at admin discretion
For detailed refund information, please review our Refund Policy.
Note: Digital assets (Facebook, Gmail, Hotmail, BM accounts) are generally non-refundable after successful delivery and verification. All refunds are processed as account balance credits unless otherwise specified in exceptional cases.
No hidden fees! We believe in transparent pricing:
- Listed Price: The price you see is what you pay
- No Setup Fees: No additional charges for account setup
- No Monthly Fees: One-time purchase, lifetime access
- Free Support: Customer support is always included
Note: Payment processor fees (if any) are clearly displayed before checkout.
Yes! We regularly offer discounts and promotions:
- Bulk Discounts: Save more when buying multiple accounts
- Seasonal Sales: Special promotions during holidays
- Loyalty Rewards: Discounts for repeat customers
- Referral Program: Earn credits for referring friends
Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
Absolutely! We provide detailed invoices for all purchases:
- Automatic Generation: Invoices are generated automatically
- Dashboard Access: Download from your account dashboard
- Email Delivery: Sent to your registered email address
- Tax Information: Includes applicable taxes and fees
For business accounts, we can customize invoices with your company information. Contact support for assistance.
Support & Help
We offer multiple ways to get support:
- Email Support: help@hsmail.shop (24/7)
- Contact Form: Submit a support ticket
- Live Chat: Available during business hours
- WhatsApp: Quick messaging support
- Telegram: Join our support channel
Response Time: Email responses within 2-4 hours, live chat immediate assistance.
We provide comprehensive support coverage:
- Email Support: 24/7 - Round the clock assistance
- Live Chat: Monday-Friday, 9:00 AM - 6:00 PM EST
- Phone Support: Available for priority customers
- Emergency Support: Critical issues addressed immediately
Time Zones: Our team covers multiple time zones for global support.
Yes! We offer comprehensive setup assistance:
- Account Configuration: Help setting up your email accounts
- Client Setup: Assistance with email clients (Outlook, Thunderbird, etc.)
- Mobile Configuration: Setup on smartphones and tablets
- API Integration: Technical support for developers
Our support team can guide you through any setup process step-by-step.
If your account stops working, we're here to help:
- Contact Support: Report the issue immediately
- Verification: We'll verify the account status
- Diagnosis: Identify the root cause of the problem
- Resolution: Fix the issue or provide a replacement
Lifetime Warranty: If the account is defective, we'll provide a free replacement under our warranty.
Response Time: Account issues are prioritized and resolved within 24 hours.
Yes! We maintain extensive documentation and tutorials:
- Setup Guides: Step-by-step configuration instructions
- Video Tutorials: Visual guides for common tasks
- API Documentation: Complete developer resources
- Troubleshooting: Solutions for common issues
- Best Practices: Tips for optimal account usage
Access our knowledge base through your dashboard or visit our help center for self-service resources.
Still Have Questions?
Can't find the answer you're looking for? Our friendly support team is here to help you 24/7.